saferowrefunds
30 days, no questions.
If saferow isn’t right for you, any purchase — Pro, Business or Student — can be refunded in full within 30 days, for any reason.
Last changed 1 October 2026.
How to ask
- Find the receipt Paddle emailed you. Paddle is the merchant of record for every saferow order, so refunds are paid by Paddle.
- Ask for the refund at paddle.net, Paddle’s order help page, with the email address you bought with — or write to support@saferow.app with your order number, and we will start it for you.
- The refund goes back to the way you paid, usually within 5 to 10 business days, depending on your bank.
What happens to the license
A refunded license is revoked: it can no longer be activated, and it should be removed from your Macs in Settings › License. Everything free stays yours: the classic client, the Safety Kernel, the ledger, 7-day Rewind, your connections and your data.
Business seats
Within 30 days you can refund a whole Business purchase. To refund only the seats you don’t need, write to support@saferow.app: those seats are refunded and you get a new license for the rest.
After 30 days
Write to support@saferow.app — if something is broken, we would rather fix it or refund it than leave you stuck. Where the law of your country gives you more rights than this policy, those rights apply.
Before a chargeback
Please ask for a refund first: it is quicker than a chargeback, and the money comes back the same way.